In the two-factor theory, the hygiene (or maintenance) factors:

In the two-factor theory, the hygiene (or maintenance) factors:

• A. Are often related to satisfaction on the job
• B. Are often related to dissatisfaction on the job
• C. Are not related to job attitudes
• D. Are the primary motivators

Answer: (B)

In Herzberg’s two-factor theory, hygiene factors (maintenance factors) are about the work environment and conditions—things like salary, company policies, supervision, working conditions, and relationships with coworkers. If these factors are missing or inadequate, people feel dissatisfied with their job. However, simply having them present doesn’t create lasting motivation or high satisfaction; they prevent negative feelings but don’t boost positive engagement. Motivators, on the other hand, are what drive true job satisfaction and motivation when present, such as meaningful work, achievement, recognition, and responsibility. So the statement that hygiene factors are related to dissatisfaction on the job best captures their role: their absence or poor quality leads to dissatisfaction, while their presence mainly prevents dissatisfaction rather than producing high motivation.

In Herzberg’s two-factor theory, hygiene factors (maintenance factors) are about the work environment and conditions—things like salary, company policies, supervision, working conditions, and relationships with coworkers. If these factors are missing or inadequate, people feel dissatisfied with their job. However, simply having them present doesn’t create lasting motivation or high satisfaction; they prevent negative feelings but don’t boost positive engagement. Motivators, on the other hand, are what drive true job satisfaction and motivation when present, such as meaningful work, achievement, recognition, and responsibility.

So the statement that hygiene factors are related to dissatisfaction on the job best captures their role: their absence or poor quality leads to dissatisfaction, while their presence mainly prevents dissatisfaction rather than producing high motivation.